Shipping Policy

Last Updated: June 2026

Thank you for shopping with NTNCA.

Order Processing

Orders are typically processed within 1–3 business days after payment is received and verified.

Orders are not processed or shipped on weekends or holidays.

Shipping Times

Estimated delivery times:

• Canada: 5–15 business days
• United States: 7–20 business days
• International: 10–30 business days

Please note that shipping times are estimates and may vary due to customs processing, carrier delays, weather conditions, or high order volumes.

Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping method.

Free shipping promotions may be offered on eligible orders.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email when available.

Tracking information may take 24–72 hours to update after shipment.

Incorrect Addresses

Customers are responsible for providing accurate shipping information.

NTNCA is not responsible for orders delivered to incorrectly entered addresses. Additional shipping charges may apply for returned packages.

Delayed or Lost Packages

While we work with trusted shipping carriers, NTNCA is not responsible for delays caused by:

• Customs inspections
• Weather conditions
• Carrier disruptions
• High seasonal demand

If your package appears lost, please contact us and we will do our best to assist you.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged item and packaging.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: support@ntnca.com

We aim to respond within 24–48 business hours.